How do I schedule, change or cancel an appointment?

To schedule an appointment with one of our physicians, call (314) 543-5984. Our staff will need to know the nature of your problem in order to schedule an appointment in a timely manner. If you need to cancel an appointment, we request that you do so 24 hours in advance so that your time may be made available to someone on our waiting list who is in need of medical care.

How do I get to the office?

Our office is located at 2900 Lemay Ferry Road, Suite 208, St. Louis, MO 63125.

What should I bring to my appointment?

Please bring your most recent insurance card with you. Bring all prescription medications and all over-the-counter vitamins, herbs, and supplements with you (preferably in their original bottles)or you can write a list of them. Bring copies of any medical records from other doctors that you may have and the name and address of your other treating physicians. This will help our office staff obtain any medical records that may be needed for your care. If you are a new patient, please visit our Office Info section of our web site to download patient forms you can fill out and bring with you.

Do I pay for my visit at the time of my appointment?

Payment for office services is expected at the time of service.

How can I get a prescription refilled?

Generally, prescription refills will be provided only during office hours when your records are available for the doctor to review. This is for your protection. Prescriptions that are for mail-order pharmacies should be requested well in advance of your refill date to allow adequate time for you to receive them. You can also have your pharmacy call our office for a refill authorization. Controlled substances are never refilled by phone.

How can I find out the results of my tests?

We will notify you of your test results either by phone or mail when the results are available. Please contact us if you have not received the results of your tests within one week (7 days) of having the test performed to insure that we have received your test results from the hospital or reference laboratory. 

What do I do in an emergency?

Please go to the nearest emergency facility and request that the doctor contact us

What do I do if I get sick after hours or over the weekend?

After hours and on weekends, you can call our exchange if you feel it can not wait until our office opens on the next business day. Please call (314) 364-5422. You will receive a return call. Have your pharmacy number available in case you require medication. If your problem is urgent, please do not wait for a phone call, but go to the nearest emergency room.

How do I obtain my records for insurance companies?

Your medical records are confidential. Your records will be released only with your written permission. Visit our Office Info section of our web site to download a Medical Records Release Form.

What happens if my insurance company does not pay my bill?

Health insurance covers some, but not all, of the cost of medical care. Most insurance plans include a coinsurance payment or deductible that must be paid by the patient. If you have any questions regarding your insurance coverage, our office staff will be happy to assist you.